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Leave Us a Review

Our customers are the center of our universe and we’re grateful for them. If you’re willing to share your experience about your interaction with our agency, it’ll be a great help for other people looking to make smart and confident decisions about their insurance and financial services.


Take 60 seconds (or more if you want) to share your story by clicking on one of the review links below.

What our customers say about us...

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Sandra Lynn Wallin

March 17, 2026

5  out of  5
rating by Sandra Lynn Wallin
"Brett Carlini and staff are awesome! They are very professional caring and go the extra mile for customers! I have been with State Farm over 20 years! Thank you for all you do!"
We responded:
"Hi Sandra, thank you so much for your wonderful feedback! We're thrilled to hear that our team has provided you with such professional and caring service over the years. Your loyalty means the world to us, and we're grateful to have you as part of the State Farm family. We'll continue striving to go the extra mile for you!"
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j c

March 12, 2026

5  out of  5
rating by j c
"Extremely helpful and willing to address concerns and issues. Excellent customer service"
We responded:
"Thank you so much for your kind words! We're thrilled to hear that you found our team helpful and that we could address your concerns effectively. Providing excellent customer service is our top priority, and your feedback means a lot to us. If you need any further assistance, please don't hesitate to reach out!"
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Chris Tarricone

March 10, 2026

5  out of  5
rating by Chris Tarricone
"Excellent customer service and very competitive pricing"
We responded:
"Hi Chris, thank you for your wonderful feedback! We're glad to hear you appreciated our customer service and found our pricing competitive. We strive to provide the best value and support to our customers. If there's anything else we can assist you with, please feel free to reach out!"
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Wael Ibrahim

March 10, 2026

5  out of  5
rating by Wael Ibrahim
"Love the team and the outstanding provided service/support all the times."
We responded:
"Hi Neighbor! Thank you so much for your heartfelt review! We're delighted to hear that you love our team and consistently receive outstanding service and support. Your continued trust and satisfaction mean the world to us. We're always here to help whenever you need us!"
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Karen Ammon

March 10, 2026

5  out of  5
rating by Karen Ammon
"We’ve been with Brett’s office for approximately 12 years. We love Nicole Shapiro, she is sharp, thorough, and always follows up. Excellent service and support. The staff’s knowledge and understanding of home, car, and umbrella insurance is incredible. They are reliable, quick to help, and great at assessing your insurance needs to protect your family and your assets. I highly recommend this office."
We responded:
"Hi Karen! Thank you so much for your incredible review and for being a valued client for the past 12 years! We're thrilled to hear that Nicole and the entire team have consistently provided you with sharp, thorough, and reliable service. It's wonderful to know that our knowledge and dedication to assessing your insurance needs have helped protect your family and assets. Your high recommendation means a lot to us, and we look forward to continuing to support you with all your insurance needs for many years to come!"
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Brenda Ward

March 9, 2026

5  out of  5
rating by Brenda Ward
"I have been with state farm most of my life. Brett is my 3rd agent. I have had questions on my policy for years but could never get a clear answer. Brett took over my policy from my previous agent and he called me right back and explained my policy and answered my questions. I would recommend Brett from State Farm. I hope he stays my agent."
We responded:
"Hi Brenda. Thank you so much for your kind words and loyalty to State Farm over the years! We're thrilled to hear that you received clear answers and excellent service. We truly appreciate your recommendation. If you ever have more questions, we're always here to help!"
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Ashar Ali

March 9, 2026

5  out of  5
rating by Ashar Ali
"I’ve been a customer of Brett’s State Farm agency for years, and the entire office has always been excellent. Nicole Shapiro, however, truly stands out. She is incredibly knowledgeable, patient, and genuinely takes the time to understand my needs before offering guidance. I really appreciate that her advice is always thoughtful and helpful, never pushy. It’s rare to find someone who combines professionalism, expertise, and such great customer service. Nicole is a big reason Brett’s office stands apart, and why I continue to trust them with my insurance needs."
We responded:
"Hi Ashar, Thanks for the review! I'm grateful to have great customers like you. We take great pride at providing excellent customer service regarding everything insurance related to all our clients. "
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Grace Jevanza

March 6, 2026

5  out of  5
rating by Grace Jevanza
"Friendly customer service, fast respond and great deal."
We responded:
"Hi Grace. Thank you so much for your kind words! We're delighted to hear you had a positive experience with our customer service and found our response quick and our deals great. We look forward to serving you again!"
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David Lee

March 4, 2026

5  out of  5
rating by David Lee
"I’ve been with Brett for about 10 years. He’s the best. His associates always helped me so much"
We responded:
"Thank you so much for your kind words and your loyalty over the past 10 years! We're thrilled to hear I and my team have consistently provided you with excellent support. We truly appreciate your trust and look forward to continuing to assist you for many more years to come!"
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Rebecca Sinclair

February 20, 2026

5  out of  5
rating by Rebecca Sinclair
"Nicole is usually who I speak to when I call or email and she’s always extremely helpful. She makes sure she has all of the information and does gets what I need. She also ensures I have all the discounts and the lowest price possible. She’s also super nice and cheerful and clear about when things will be completed."
We responded:
"Hi Rebecca, thank you so much for your kind words! We're thrilled to hear that Nicole consistently provides you with helpful, clear, and cheerful support. We’re glad she ensures you get all the information, the best discounts, and the lowest prices. Your feedback means a lot to us, and we'll be sure to share it with Nicole! If you ever need anything else, don’t hesitate to reach out."
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Tonya Gallegos-Hudak

January 16, 2026

5  out of  5
rating by Tonya Gallegos-Hudak
"Nicole is so professional and kind. Best insurance company my family has worked with!"
We responded:
"Hi Tonya, thank you for your kind words! We're thrilled to hear that Nicole and our team have provided your family with excellent service."
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Evelyn Cooper

January 13, 2026

5  out of  5
rating by Evelyn Cooper
"I've had several questions about car and renters insurance. Emree Ann Olaka is the individual who has been assisting me. I want to commend her on her quick responses and her resolving my concerns. Emree was always polite and genuinely engaged with what I was saying. She's a true asset to Agent Brett Carlini."
We responded:
"Thank you so much for sharing your positive experience! We're thrilled to hear that Emree Ann Olaka provided you with prompt, attentive, and courteous assistance regarding your car and renter's insurance questions. It's wonderful to know she made you feel genuinely heard and helped resolve your concerns efficiently. We agree—Emree is indeed a valuable member of Agent Brett Carlini’s team, and your kind words mean a lot to us. If you need any further assistance, please don’t hesitate to reach out!"
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Angel Fuentes Cortes

January 2, 2026

5  out of  5
rating by Angel Fuentes Cortes
"ALL WERE GREAT HELP BUT BIG SHOUT OUT NOCOLE FOR GOING ANOVE BEYOND AND HELPING ME OUT WITH THE BEST RATE AND HELP / OPTIONS FOR MY SITUATION AND WAS VERY NICE AND WHOLESOME :) DEF REC A FREIDN TO GET CAR INSURANCE HERE"
We responded:
"Thanks for the 5 star review Angel! We're always here to help with your insurance needs."
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Sandie Wallin

December 16, 2025

5  out of  5
rating by Sandie Wallin
"I have been a client with Brett Carlini and staff for over 25 years! It's been a pleasure with the outstanding services I have received. They are the best!"
We responded:
"Hi Sandie! Thanks so much for your positive comments. We always enjoy working with you and appreciate you very much. If there's ever anything regarding your insurance we can help with, don't hesitate to reach out. Brett"
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deshawn washington

December 5, 2025

5  out of  5
rating by deshawn washington
"The staff are super nice and make sure you get the quote that best fits your needs."
We responded:
"We appreciate your review! We are delighted to know you had a great experience with our State Farm office. If you ever need any assistance in the future, please don’t hesitate to reach out. We are here to help!"
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Zenaida Westbrook

November 12, 2025

5  out of  5
rating by Zenaida Westbrook
"Everytime I call State Farm (Brett Carlini’s office) his staff are always courteous, professional and very responsive. They are the epitome of excellence in customer service. Shout out to his staff (Emree, Nick, Jim, Nicole).This time Nary Oung provided me with excellent customer service. I highly recommend them for your insurance needs. Any one of his staff are always willing to help, very courteous, professional and very responsive."
We responded:
"Thank you for taking the time to share your thoughts! We’re glad to know you’re satisfied with the service at our State Farm office. If you ever have any questions or need assistance, we’re here to help!"
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Fuentes Cortes

October 30, 2025

5  out of  5
rating by Fuentes Cortes
"VE RT GREAT AQESOME HELP NICOLE IS THE BEST GOT ME THE BEST QUOATE UNDERSTANDED EVREYRHING I WNATED AND EVEN OFFERED HOW TO HELP ME OUT AND WHAT MY BEST OPTIONS ARE 11/10 PLACE"
We responded:
"We’re honored by your positive feedback! We look forward to continuing to provide you with great service! If there is anything else we can do for your insurance needs, just let us know!"
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Artur Ustyan

September 18, 2025

5  out of  5
rating by Artur Ustyan
"I’ve been working with Nicolas for a couple years already and he’s always been on a top of everything always give me a right answer and I’m very happy with the outcome. Great job thanks for giving really good service. Happy to be with you guys."
We responded:
"Hi Artur, thank you for taking the time to share your thoughts! We’re glad to know you’re satisfied with the service at our State Farm office and Nicolas in particular. If you ever have any questions or need assistance, we’re here to help!"
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yonatan tesfasilase

September 15, 2025

5  out of  5
rating by yonatan tesfasilase
"I really loved their customer support , Nicole helped me get insured , everything was on point , she is honest , her follow up was amazing. Thank you"
We responded:
"Hi Yontan, thanks for the 5 star review! We appreciate your business. We look forward to continuing to provide you with great service! If there is anything else we can do for your insurance needs, just let us know!"
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Paris Atwater

September 4, 2025

5  out of  5
rating by Paris Atwater
"Incredible service all around. I had the opportunity to work with Nick, and he has been phenomenal in every way possible. Always quick to respond, and places immediate attention to whatever requires it. 10/10 would recommend!"
We responded:
"Hi Law, thank you for reviewing our State Farm office! We’re thrilled to know you had a positive experience with us; your satisfaction is our top priority! We look forward to continuing to support your insurance needs."
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Ryan Whitacre

September 2, 2025

5  out of  5
rating by Ryan Whitacre
"Brett and his team are great at keeping our coverage up to date and finding all of the available discounts for our home and auto coverages."
We responded:
"Hi Ryan, Thanks for your 5 star review! We appreciate your business and are always here to help with your insurance needs. "
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Tomas Garcia

August 18, 2025

5  out of  5
rating by Tomas Garcia
"They are very helpful and do my claims fair!"
We responded:
"Hi Tomas, Thank you for your 5-star review! My State Farm team and I are happy to be your good neighbor! "
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Lox H

August 13, 2025

5  out of  5
rating by Lox H
"Emree was extremely helpful and kind helping me get the best rates for 3 cars. Thanks Emree!"
We responded:
"Hi Lox, I appreciate your kind words about Emree. She's a great worker and we're lucky to have her! She and our entire team are glad to help any way we can. "
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Chantal Rousseau

August 11, 2025

5  out of  5
rating by Chantal Rousseau
"Love these guys! Been with them for years and have had numerous adds / terms with new vehicles and campers. Shout out to Nicole and Nicholas especially. They are super personable and always go above and beyond. Really grateful to have them in my corner!"
We responded:
"Hi Chantal, Thank you for taking the time to share your thoughts! We’re glad to know you’re satisfied with the service at our State Farm office. If you ever have any questions or need assistance, we’re here to help! "
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Kylie

August 8, 2025

5  out of  5
rating by Kylie
"This specific State Farm has been amazing through my whole experience with them. Since the day I first came in they were very kind and very helpful. I honestly recommend them to everyone I know!"
We responded:
"Hi Kylie, We’re thankful for your feedback! It’s our pleasure to assist you with your insurance needs. If there is anything else we can do to help, please let us know! "