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Leave Us a Review

Our customers are the center of our universe and we’re grateful for them. If you’re willing to share your experience about your interaction with our agency, it’ll be a great help for other people looking to make smart and confident decisions about their insurance and financial services.


Take 60 seconds (or more if you want) to share your story by clicking on one of the review links below.

What our customers say about us...

Profile photo of Hanna Lee

Hanna Lee

April 21, 2026

5  out of  5
rating by Hanna Lee
"I have been with Brett Carlini for about 20 years, and the team has been so great that I just can't leave! From car insurance to renters, handling of accident claims and providing support, to everything else in-between, my experience has been truly positive. Nicole is especially amazing - she's always so quick to respond to anything I need and has been nothing but kind every single interaction. If you're looking for an agency who will take care of you, call Brett Carlini's agency and ask for Nicole!"
We responded:
"Hi Hanna, We're delighted to hear about your experience! We're thrilled that Nicole left such a great impression! If you ever need anything please don't hesitate to reach out to our team. See you next time!"
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Geoff Berman

April 20, 2026

5  out of  5
rating by Geoff Berman
"Very easy to deal with and very responsive."
We responded:
"Dear Geoff, Thank you for taking the time to share your experience. We look forward to providing you with more great experiences in the near future. We're here for you anytime!"
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Ira Ling

April 20, 2026

5  out of  5
rating by Ira Ling
"I've been working with this team for over 10 years and they have been nothing short of amazing and quick to ensure all my needs are taken cared of. They are always quick and timely with all matters."
We responded:
"Hi Ira, We appreciate the time you took to give us such a great rating! We're thrilled that you had a great experience at our location. We look forward to serving you many more times in the future! Thanks again and we look forward to seeing you again soon."
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Chad Phelps

April 18, 2026

5  out of  5
rating by Chad Phelps
"Always helpful and making us feel comfortable and safe"
We responded:
"Hello Chad, We're delighted to hear about your experience! It's great to know that we were able to provide you with the highest levels of service. We look forward to keeping up the great work! We look forward to seeing you again soon."
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Cathy Valencia

April 9, 2026

5  out of  5
rating by Cathy Valencia
"State Farm is always there when we need them. Just like the commercial says :)"
We responded:
"Hello Cathy, Thanks for the great review! We appreciate your recognition and will do our best to keep up the great work! We look forward to providing you with more great experiences in the near future. See you soon!"
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T Tafoya

April 6, 2026

5  out of  5
rating by T Tafoya
"I received a phone call from Emeree a couple of years ago wanting to give me a quote. I had a claim with my previous insurance so we had to wait for it to come off. Emeree was persistent and I’m so grateful. My quote saved me over $1000 on my home insurance annually, and 1200 on my vehicle insurance annually. Thank you!"
We responded:
"Thank you for sharing your experience! We’re so glad Emeree’s persistence paid off and that we could help you save significantly on both your home and vehicle insurance. Your kind words mean a lot to us, and we appreciate the opportunity to assist you. If you ever need anything else, don’t hesitate to reach out!"
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Crown Royal Builders

April 6, 2026

5  out of  5
rating by Crown Royal Builders
"I have done business with Brett Carlini and his office for the last 7 years and the experience has been excellent. Brett and his team are consistantly helpful, knowledgeable and kind. Every interaction has been smooth and reassuring. I appreciate the level of care they provide. Highly reccommend!"
We responded:
"Hi Nathan! Thank you so much for your wonderful review. We’re thrilled to hear that our office has consistently provided helpful, knowledgeable, and kind service. Your trust and kind words mean a lot to us, and we look forward to continuing to support you with the same level of care in the years to come. Thanks again for the high recommendation!"
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Ray Mizura

March 31, 2026

5  out of  5
rating by Ray Mizura
"My wife and I recently purchased our first home and we were inundated by insurance brokers. Thankfully we were referred to Brett and his team, and once I got in touch with Nicole, I knew we would be taken care of. She broke down our policy in a way I could easily understand and it's great to know they treat you like family not just a client."
We responded:
"Hi Ray. Thank you so much for your kind words! We're thrilled to hear that Nicole, and the team were able to make the insurance process clear and comfortable for you both. It's our goal to treat every client like family and provide the support you deserve, especially during such an exciting milestone like buying your first home. If you ever have any questions or need assistance in the future, we're always here to help!"
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Joselyn Castrejon

March 26, 2026

5  out of  5
rating by Joselyn Castrejon
"I just recently transfer to this agency; they are by far the best agency I've had so fare. Nary Is amazing so helpful and informative."
We responded:
"Hey Joselyn, Thanks for the kind words! Let us know what we need to do to earn your continued loyalty. See you soon!"
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Romeo Dumaguin

March 25, 2026

5  out of  5
rating by Romeo Dumaguin
"Agent Nary: Great communication, efficient, detailed, and happy with the results. Thank you"
We responded:
"Hey Romeo, Thanks for choosing us and leaving such a great review! We value your feedback and look forward to seeing you again soon! We're always happy to assist so don't hesitate to reach out to us if you need anything. See you next time!"
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Cindy McGoldrick

March 20, 2026

5  out of  5
rating by Cindy McGoldrick
"Nicole is absolutely the best! We have worked with her and State Farm for the past three years. She provides exemplary service and is extremely knowledgeable about all aspects of insurance."
We responded:
"Cindy, We're delighted to hear about your experience! We're always happy to assist so don't hesitate to reach out to us if you need anything. See you soon!"
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Rocky Lechman

March 20, 2026

5  out of  5
rating by Rocky Lechman
"I have worked with Nicole. She is absolutely great to work with, with great communication and understanding! Thank you Nicole!"
We responded:
"Hey Rocky, Thanks so much for taking the time to share your positive experience! It is truly touching to know you think so highly of us! We look forward to keeping up the great work! Please let us know what we can do for you in the future."
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Jt Dura n

March 17, 2026

5  out of  5
rating by Jt Dura n
"Great customer service. Very helpful."
We responded:
"Thank you so much for your kind words! We're glad to hear that you found our customer service helpful. If you have any questions or need assistance with your insurance in the future, please don't hesitate to reach out. We're here to help!"
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j c

March 12, 2026

5  out of  5
rating by j c
"Extremely helpful and willing to address concerns and issues. Excellent customer service"
We responded:
"Thank you so much for your kind words! We're thrilled to hear that you found our team helpful and that we could address your concerns effectively. Providing excellent customer service is our top priority, and your feedback means a lot to us. If you need any further assistance, please don't hesitate to reach out!"
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Chris Tarricone

March 10, 2026

5  out of  5
rating by Chris Tarricone
"Excellent customer service and very competitive pricing"
We responded:
"Hi Chris, thank you for your wonderful feedback! We're glad to hear you appreciated our customer service and found our pricing competitive. We strive to provide the best value and support to our customers. If there's anything else we can assist you with, please feel free to reach out!"
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Wael Ibrahim

March 10, 2026

5  out of  5
rating by Wael Ibrahim
"Love the team and the outstanding provided service/support all the times."
We responded:
"Hi Neighbor! Thank you so much for your heartfelt review! We're delighted to hear that you love our team and consistently receive outstanding service and support. Your continued trust and satisfaction mean the world to us. We're always here to help whenever you need us!"
Profile photo of Karen Ammon

Karen Ammon

March 10, 2026

5  out of  5
rating by Karen Ammon
"We’ve been with Brett’s office for approximately 12 years. We love Nicole Shapiro, she is sharp, thorough, and always follows up. Excellent service and support. The staff’s knowledge and understanding of home, car, and umbrella insurance is incredible. They are reliable, quick to help, and great at assessing your insurance needs to protect your family and your assets. I highly recommend this office."
We responded:
"Hi Karen! Thank you so much for your incredible review and for being a valued client for the past 12 years! We're thrilled to hear that Nicole and the entire team have consistently provided you with sharp, thorough, and reliable service. It's wonderful to know that our knowledge and dedication to assessing your insurance needs have helped protect your family and assets. Your high recommendation means a lot to us, and we look forward to continuing to support you with all your insurance needs for many years to come!"
Profile photo of Brenda Ward

Brenda Ward

March 9, 2026

5  out of  5
rating by Brenda Ward
"I have been with state farm most of my life. Brett is my 3rd agent. I have had questions on my policy for years but could never get a clear answer. Brett took over my policy from my previous agent and he called me right back and explained my policy and answered my questions. I would recommend Brett from State Farm. I hope he stays my agent."
We responded:
"Hi Brenda. Thank you so much for your kind words and loyalty to State Farm over the years! We're thrilled to hear that you received clear answers and excellent service. We truly appreciate your recommendation. If you ever have more questions, we're always here to help!"
Profile photo of Ashar Ali

Ashar Ali

March 9, 2026

5  out of  5
rating by Ashar Ali
"I’ve been a customer of Brett’s State Farm agency for years, and the entire office has always been excellent. Nicole Shapiro, however, truly stands out. She is incredibly knowledgeable, patient, and genuinely takes the time to understand my needs before offering guidance. I really appreciate that her advice is always thoughtful and helpful, never pushy. It’s rare to find someone who combines professionalism, expertise, and such great customer service. Nicole is a big reason Brett’s office stands apart, and why I continue to trust them with my insurance needs."
We responded:
"Hi Ashar, Thanks for the review! I'm grateful to have great customers like you. We take great pride at providing excellent customer service regarding everything insurance related to all our clients. "
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Grace Jevanza

March 6, 2026

5  out of  5
rating by Grace Jevanza
"Friendly customer service, fast respond and great deal."
We responded:
"Hi Grace. Thank you so much for your kind words! We're delighted to hear you had a positive experience with our customer service and found our response quick and our deals great. We look forward to serving you again!"
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David Lee

March 4, 2026

5  out of  5
rating by David Lee
"I’ve been with Brett for about 10 years. He’s the best. His associates always helped me so much"
We responded:
"Thank you so much for your kind words and your loyalty over the past 10 years! We're thrilled to hear I and my team have consistently provided you with excellent support. We truly appreciate your trust and look forward to continuing to assist you for many more years to come!"
Profile photo of Rebecca Sinclair

Rebecca Sinclair

February 20, 2026

5  out of  5
rating by Rebecca Sinclair
"Nicole is usually who I speak to when I call or email and she’s always extremely helpful. She makes sure she has all of the information and does gets what I need. She also ensures I have all the discounts and the lowest price possible. She’s also super nice and cheerful and clear about when things will be completed."
We responded:
"Hi Rebecca, thank you so much for your kind words! We're thrilled to hear that Nicole consistently provides you with helpful, clear, and cheerful support. We’re glad she ensures you get all the information, the best discounts, and the lowest prices. Your feedback means a lot to us, and we'll be sure to share it with Nicole! If you ever need anything else, don’t hesitate to reach out."
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Tonya Gallegos-Hudak

January 16, 2026

5  out of  5
rating by Tonya Gallegos-Hudak
"Nicole is so professional and kind. Best insurance company my family has worked with!"
We responded:
"Hi Tonya, thank you for your kind words! We're thrilled to hear that Nicole and our team have provided your family with excellent service."
Profile photo of Evelyn Cooper

Evelyn Cooper

January 13, 2026

5  out of  5
rating by Evelyn Cooper
"I've had several questions about car and renters insurance. Emree Ann Olaka is the individual who has been assisting me. I want to commend her on her quick responses and her resolving my concerns. Emree was always polite and genuinely engaged with what I was saying. She's a true asset to Agent Brett Carlini."
We responded:
"Thank you so much for sharing your positive experience! We're thrilled to hear that Emree Ann Olaka provided you with prompt, attentive, and courteous assistance regarding your car and renter's insurance questions. It's wonderful to know she made you feel genuinely heard and helped resolve your concerns efficiently. We agree—Emree is indeed a valuable member of Agent Brett Carlini’s team, and your kind words mean a lot to us. If you need any further assistance, please don’t hesitate to reach out!"
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Angel Fuentes Cortes

January 2, 2026

5  out of  5
rating by Angel Fuentes Cortes
"ALL WERE GREAT HELP BUT BIG SHOUT OUT NOCOLE FOR GOING ANOVE BEYOND AND HELPING ME OUT WITH THE BEST RATE AND HELP / OPTIONS FOR MY SITUATION AND WAS VERY NICE AND WHOLESOME :) DEF REC A FREIDN TO GET CAR INSURANCE HERE"
We responded:
"Thanks for the 5 star review Angel! We're always here to help with your insurance needs."